NZ Laser Training Institute Ltd POLICY STATEMENT

NZ Laser Training Institute Ltd recognises the importance and value of listening and responding to concerns and complaints from our customers and learners as a valuable form of feedback about its services.  We are committed to using the information we receive to help drive forward improvements.  NZLT is committed to providing an effective complaint handling procedure and for complaints to be addressed in an efficient, fair, and timely manner.  Complaints will be treated in strictest confidence.

A complaint is a way of letting us know that you are not happy with a particular service.  A complaint may be about delay, lack of response, discourtesy, failure to consult or about the standard of service you have received.

Please let us know if you think we have done something wrong, we have not done something that we said we would do or you are not satisfied with a particular service or set of services that we provide.

Select the button below to be taken to the complaints process and procedure for the correct establishment.